Refund Policy
Effective date: 6 October 2026
We want you to have confidence when shopping with Kilts Market. If you need to request a return or refund, please contact us before sending the product back.
Eligibility
- The item should be unused and in its original condition.
- Original tags, packaging and included accessories should be retained where applicable.
- Damaged, incorrect or defective items should be reported as soon as reasonably possible after delivery.
Non-Returnable or Restricted Items
Certain products may be non-returnable or subject to special conditions where permitted by applicable law, including personalized, altered or made-to-order products. We will confirm the applicable conditions before processing a return.
How to Request a Return
Contact us through our Contact Us page with your order number, the product concerned and the reason for the request. We may ask for photographs when an item is damaged, defective or incorrect.
Refunds
Once an approved return has been received and assessed, we will confirm whether the refund is approved. Approved refunds are normally issued through the original payment method. The time for the funds to appear can depend on your bank or payment provider.
Exchanges
If you need a different size or replacement, contact us before returning the item. Exchanges depend on product availability.
Return Shipping
Responsibility for return shipping costs depends on the reason for the return and applicable law. We will provide the appropriate instructions when your request is reviewed.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us promptly with your order details and supporting photographs. We will review the issue and provide the next steps.
Contact
For return or refund assistance, contact Kilts Market through Contact Us.